Customer experience (CX) as the new battleground in marketing
Today’s competition is baffling. It doesn’t matter what your niche is and what services you offer. Clients swap providers like it’s nothing. Did you know that more than half will opt for the competitor immediately after just one unsatisfactory experience with the business? What insight does it offer for us? Well, being an expert in your field is just not enough, as there are plenty of them on the market. The answer is the development of a digital customer experience strategy. When you’re at the pinnacle of performance for your product, you need to put your resources into the omnichannel customer experience. In today’s article you’ll find out: What is customer experience, and how to measure it right? How to improve your customers’ experience across all channels? Customer service vs customer experience – what are the main differences? Stay with the IM4U team, experts in digital marketing, to bring light to the topic and offer valuable insight...